Contact
Orders and customer support
Hotline: 169 941 99, Mon-Fri 9:00 a.m. - 4:00 p.m.
You can also contact us using our on-line form or via email .
When will my order arrive?
- Once you have signed in, you can find up-to-date information about the status of your order in the My Orders section. If you made your purchase without registering, all you need to do is click on the link in the confirmation e-mail you received after you submitted your order.
- We will inform you when your order has shipped via text message and e mail.
- If you chose in-person pickup, please wait for the text message we will send you as soon as your order is ready.
How do I make a return?
- We have compiled a guide to help you with your return. You will find this guide, along with other information, in the Returns and Service section.
- If you are interested in learning about the option of returning merchandise during the 30-day return period, visit the Returning Merchandise section.
Do you have suggestions on how we can improve our services?
- Please send your suggestions on improvement, praise, or complaints using the on-line form or via email to .
Returns and post-warranty service
Tel.: 169 941 99
Open: Mon-Fri 9:00 a.m. - 4:00 p.m.
Email:
Company headquarters
AUDIO PARTNER s.r.o.
Mezi vodami 23
143 00 Prague 4
Czech Republic
Business ID No.: 27114147, VAT No.: CZ27114147
Tel.: 169 941 99
Email:
Banking information
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Country/Currency: Česká republika/€ Account number: 1445726001/5500 IBAN: CZ6755000000001445726001 SWIFT: RZBCCZPP Raiffeisenbank a.s., Olbrachtova 2006/9, 140 21 Praha 4