Cookie Preference Centre

Essential cookies – these are essential for operating the e-shop

These cookies are to us what musical instruments are to a musician. Without them, we are unable to play anything properly. These types of cookies must remain active in order to allow you to use all the services on our website.

Analytical and functional cookies – We require these for evaluation

This type of cookie file helps us monitor what is happening on our website and we also use them to assess how our customers use our website.

Analytical and functional cookies can monitor how long customers spend on our website, or on other websites they visit.

These cookies help us play the notes that sound best to you and we can also use them to fine-tune our website so that you are satisfied with its functions.

The information compiled using analytical cookies does not identify any persons.

Marketing cookies – We need these to configure adverts

We use marketing cookies to ensure that your web browser shows adverts that will most probably interest you, on the basis of your habits when viewing internet content. These files are used by us or advert providers and can combine information compiled from our website and other websites that you visited previously. If you decide to remove these files or deactivate them, the adverts you see will be like the sound of brass band music in the ears of a heavy metal fan.

Contact

Orders and customer support

Hotline: 180 030 0142, Mon-Fri 9:00 a.m. - 4:00 p.m.

You can also contact us using our on-line form or via email .

When will my order arrive?

  • Once you have signed in, you can find up-to-date information about the status of your order in the My Orders section. If you made your purchase without registering, all you need to do is click on the link in the confirmation e-mail you received after you submitted your order.
  • We will inform you when your order has shipped via text message and e mail.
  • If you chose in-person pickup, please wait for the text message we will send you as soon as your order is ready.

How do I make a return?

  • We have compiled a guide to help you with your return. You will find this guide, along with other information, in the Returns and Service section.
  • If you are interested in learning about the option of returning merchandise during the 30-day return period, visit the Returning Merchandise section.

Do you have suggestions on how we can improve our services?

  • Please send your suggestions on improvement, praise, or complaints using the on-line form or via email to .

Returns and post-warranty service

Tel.: 180 030 0142
Open: Mon-Fri 9:00 a.m. - 4:00 p.m.
Email:

Company headquarters

AUDIO PARTNER s.r.o.
Mezi vodami 23
143 00 Prague 4
Czech Republic

Business ID No.: 27114147, VAT No.: CZ27114147
Tel.: 180 030 0142
Email:

Banking information

  • Country/Currency: Česká republika/€
    Account number: 1445726001/5500
    IBAN: CZ6755000000001445726001
    SWIFT: RZBCCZPP
    Raiffeisenbank a.s., Olbrachtova 2006/9, 140 21 Praha 4

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